Job Introduction
Administrative Apprentice (Housing)
Location: Telford 36 hours per week, Apprenticeship Salary: £10.18 per hour
Closing date: 26th May
Assessment Centre: 4thJune
Interview date: 9th – 11th June
Are you a great communicator with a passion for helping people and staying organized? Do you want to kick-start your career in a supportive environment where no two days are the same? Join us as an Administrative Apprentice and become part of a team that makes a real difference!
As an Administrative Apprentice, you’ll be right at the heart of our operations—supporting teams, engaging with customers, and gaining hands-on experience in a busy and friendly office environment. You’ll play a vital role in helping our services run smoothly and efficiently while working towards a nationally recognised qualification.
What You’ll Gain:
✅ A nationally recognised qualification in Housing (Level 2 or 3 depending on experience)
✅ On the job training and real-world experience with guidance from experienced professionals
✅ Practical skills in administration, communication, and customer care
✅ Career development and progression opportunities
✅ A warm, inclusive team that values your growth and input
️ 22 days annual leave plus 11 days statutory leave
Competitive pension scheme
️ Free Life Assurance cover
24/7 Employee Assistance Programme
Learning and development opportunities
❤️ 16 hours additional leave for volunteering
Free on-site parking
How it works:
Training provider information.
Training provided by The Apprentice Academy – a leading UK provider known for delivering high-quality apprenticeships in housing and property management. Training is delivered 100% online, with full support from expert coaches.
You’ll study online with support from a dedicated Apprenticeship Coach, gaining either:
- Level 3 Housing & Property Management Apprenticeship
(for new or entry-level applicants)
OR - Level 4 Housing & Property Management Apprenticeship
(for more experienced professionals)
What You’ll Be Doing:
You'll learn how to:
- Deliver excellent customer service, answering queries with professionalism and empathy
- Support key administrative tasks, such as appointment booking, data entry, and document handling
- Help manage tenancy support services, assisting with lettings, rent queries, and resident requests
- Use IT systems to maintain accurate records and ensure efficient communication
- Learn how to guide people through debt relief options, grant applications, and financial planning
- Work collaboratively with colleagues and partners to improve service delivery
About You:
You don’t need previous experience – just a positive attitude and a genuine willingness to learn/1 Ideally, you’ll have:
- Strong communication and people skills
- A knack for staying organised and on top of tasks
- Confidence using computers, smartphones, and digital systems
- A friendly, proactive mindset and a passion for supporting others
- A commitment to regular attendance and personal development
Minimum requirements:
- For Level 2: No formal qualifications required – just enthusiasm and potential
- For Level 3: At least 2 GCSEs (Grade4/C or above) in English and Maths
Our Values:
At Housing Plus Group, we don’t just talk about our values—we live them:
- Inspire positive change – We embrace innovation and go the extra mile for our customers.
- Everyone matters – We put people first and champion inclusion across our community.
- Communicate clearly – We speak with honesty, respect, and transparency.
- Grow together – We support each other and celebrate success as one team.
Ready to Make a Difference?
Ready to launch your career in administration while making a positive impact on people’s lives? Apply now and take the first step on a rewarding journey with us.
Why Join Us?
Wrekin Housing Group, part of the Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We’re more than a housing group—we’re a community. You’ll be welcomed into a supportive team where your voice matters, your wellbeing is valued, and your potential is championed. As an inclusive employer, we are committed to supporting all employees. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
Applications open now! Apply now and take your first step toward a rewarding future—yours and the people you’ll support.
Please note that this role requires an Enhanced DBS check which will be paid for by the organisation.
