Job Introduction
Customer Service Apprentice – Be the Voice of Care and Community!
Location: Telford
36 hours per week, Apprenticeship
Salary: £10.18 per hour
Closing date: 5th June
Assessment Centre: 11th June
Interview date: 18th June
Are you ready to take your first step into a rewarding career where people come first? Do you want to be part of a team that genuinely makes a difference in people’s lives every day?
At Housing Plus Group, We Create Places People Are Proud to Call Home — and it all starts with you.
We’re on the lookout for a passionate, people-loving individual to join us as a Customer Service Apprentice. Whether you’re fresh out of school, changing paths, or simply excited to learn and grow, this is your chance to shine in a role that’s all about listening, helping, and making things better.
What You’ll Gain:
- Practical experience in a real, supportive contact centre and reception team
- A nationally recognised qualification in Customer Service
- On-the-job training and mentorship from friendly professionals
- A front-row seat to how social housing services work
- Skills that help you build strong relationships and handle situations with empathy and confidence
- The joy of knowing you’ve made someone’s day better
You’ll Be Perfect For This Role If You:
- Have a positive attitude and are eager to learn
- Have a minimum of 2 GCSEs grade 4/Grades A-C and above in English and Maths or the equivalent is essential
- Can communicate with warmth, clarity, and respect
- Are open-minded and adapt easily to different people and situations
- Can listen carefully, take ownership, and follow through
- Have basic IT skills and are keen to develop them
- Love being part of a team that lifts each other up
In order to complete this apprenticeship, you will be expected to complete an initial assessment in Maths and English to ensure you are at a suitable level to work towards this qualification
What You'll Do:
- Be a first point of contact for our customers – listening, supporting, and finding solutions
- Work closely with colleagues to make sure no one gets left behind
- Take ownership of customer satisfaction — when something’s not quite right, you’ll help put it right
- Help improve how we do things, because your ideas matter
- Represent the heart of Wrekin, helping us deliver on our promise every single day
Our Values – Own it. Improve it. Live it.
At Housing Plus Group, we believe in taking responsibility (Own it), always getting better (Improve it), and bringing our best selves to everything we do (Live it). If these values speak to you, then we want to hear your voice.
Ready to start your career with a purpose? Apply now and be the reason someone feels heard, supported, and proud to live in our homes.
